List of E-Services

DOTr Online Complaint Form

This service enables users to send in their complaints


e-Complaint is intended to enable taxpayers to report complaints against erring BIR employees.


This platform is a web-based complaints management ticket system designed to accommodate any sort of grievances on the Department’s Disaster Risk Reduction and Management (DRRM) services.

Online Filing of Clearance

This service is for purposes of retirement/resignation/separation from the office. It only caters to applications filed individually and do not accept bulk applications.

Online Filing of Complaint

This service allows for preliminary filing of complaint. Complainant/s musts till go to the Ombudsman for confirmation and submission of evidence.

Online Request of Assistance

This service allows user to request for addistance, advice, information.

PSA Helpline

Through PSAHelpline.ph (formerly NSOHelpline.com), you can track the status of your ordered documents.

Report Corruption

The portal is where people can officially report complaints against any DOTr personnel involved in corrupt practices (like "lagay", "kotong", "payola") or other illegal activities for the Agency to take swift action from.